Once you have gone through all the trouble to land that stable hotel cleaning job, there is no need to risk unemployment by making silly, avoidable mistakes. Unfortunately, when it comes to hotel cleaning jobs, there are some simple mistakes that most housekeeping staff make; mistakes that are liable to get them fired.
Do not be one of those staff members who make these silly little mistakes:
1. Being sluggish when responding to customer requests
Today, almost everyone has access to the internet and they are not afraid to use it. One bad review could cost your hotel owner a customer and you, your job.
Even though getting employed as a member of the hotel cleaning staff means that you are primarily responsible for the general cleanliness of the rooms and such, sometimes, customers may call upon you to do a little more.
In many cases, they may ask you to double as a concierge. Even though that is not exactly your job, it is your duty as a member of the hotel staff to ensure that the customer receives the requested service promptly.
You can do this by informing the concierge on duty about the customer’s request or simply act graciously and help as much as you can. Failure to do so may result in a complaint by the customer that could cost you your job.
2. Not checking your appearance before going on shift
Although this should go without saying, we all know that sometimes people run late for shifts. This means that, in your hurry, you could rush through your grooming and show up shabby.
Most customers and hotel owners do not appreciate this at all. How the hotel staff, including you, look speaks loudly about the hotel standards. Should you show up while looking untidy, you could get sent back home or even fired. Strictly adhere to the dress code and always be very neat and smart. This is very important to establish a successful hotel cleaning career.
3. Fraternizing with the customers
Although you are allowed, required even, to be cordial towards the customers, you are NOT allowed to flirt with them. Forget those romantic scenes you see on TV about a rich guy falling in love with a maid in Manhattan.
In the real world, if you fraternize and flirt with the hotel customers you could easily lose your job.
4. Not re-stocking toiletries in time
It is the little things that matter. Something as small as not re-stocking toiletries in time could lead to a bad hotel review. Which in turn could lead to the manager looking into this sloppy behavior and finding you culpable.
Hotel cleaning jobs can be a rather fulfilling form of employment. Especially if you land a good one at a wonderful hotel. Do not let these little mistakes lose you that job.